At Google I write clear, conversational text to guide users through account creation, onboarding, sign-in, biometric authentication, payments, new feature launches, security, location sharing, and more. I avoid technical language to speak to users in terms that are relevant and understandable.
Notable results
Overhaul and simplification of one of Google’s staple apps. Renamed features with intuitive language, and worked with designers to highlight information users request most to reduce number of clicks and layers in. Simplified entry points while still displaying multiple status messages, clarified menus and controls for users, and incorporated research findings in redesigns, leading to higher user satisfaction rates.
Worked with team to build a scalable supervision and parental controls library from the ground up to be used in new device onboarding. Guided users through complex chaptering and device handoff moments between parent and child, with distinct and simple language for each audience. Collaborated with partners to bring cohesive experiences across multiple existing products in the Google ecosystem.
Provided writing expertise for a project focused on bringing STEM and AI to young girls. Vetted language for age-appropriateness and technical accuracy.
